Upon commencing at Cuscal, the tasks I were handed included a complete new UX appraisal of a a year old app and a series of APIs, that serviced just 12 clients financial service needs. the current total is 25 clients and growing, and each clients app was naturally branded accordingly.
Wireframes were created to identify flows in the the then current app, and then I embarked upon research and development, to highlight pain points and needs. Workshops were also held, to gain client feedback and to hear their needs.
I iterated my thoughts and findings and circulated them through my team, as well as to external departments, and honed down the actual process and functionality.